Frequently Asked Questions

What is your Returns Policy?

Please check out our detailed Returns Policy page for more information.

What should I do if I had an issue with my payment while placing an order?

Please check out our Payments Information page.

How do I track my order?

Please check out our detailed Delivery Information page.

1. What is your refund policy?
   Kindly refer to our policy page: https://www.anrill.com/return-and-refund-policy/
2. Can I cancel my order after it has been shipped?
   Unfortunately, once the order is in transit we cannot cancel your order.
3. What if I want to change my shipping address after I’ve placed my order?
   Yes, we can edit your shipping address only if the parcel isn’t dispatched.
4. How will I receive my refund?
   It will be sent back to your source account.
5. What if I received a damaged or defective product?
   You can contact your customer support team and they will get the issue sorted.
6. How long will it take to receive my replacement product?
   As soon as we receive the product back from our customer we immediately dispatch a new one if the product is deemed to be faulty/damaged by our tech team and as per our T&C policy.
7. How long do I have to cancel an order?
   You can cancel your order before hand over to courier partner.
8. How do I initiate a replacement?
   Kindly contact the customer support team within 72hrs of receiving the order in case the product is deemed as faulty/damaged we will initiate the replacement process from our end as per our T&C policy.
9. Can I return a product for a refund if it was damaged during shipping?
   We usually provide replacements only but in case the product isn’t available we will provide a full refund.
10. How long do I have to return a product for a replacement?
    You have 72 hrs to request a replacement from the time of receiving the product.
11. How do I check the status of my refund?
    You’ll receive a mail with a status update for your refund.
12. Can I return a product if I accidentally ordered the wrong item?
    Once the product is dispatched we won’t be able to take it back in some rare cases by paying the necessary charges and most importantly the seal should be intact.
13. Can I return a product for a refund if it was purchased during a sale?
    Products purchased during the sale period aren’t eligible for refunds.
14. What if my replacement product is out of stock?
    In case a replacement product is out of stock you can either opt for an alternative or we can refund the full amount.
15. What if I received a damaged product during shipping, but it’s still usable?
    That’s totally up to the customer in case they want to keep it or not. We are ready to provide them with a brand-new replacement.
16. Can I return a product for a replacement if it’s not the right size?
    Answer: Unfortunately in this case we don’t provide replacements.
17. How long does it take for a canceled order to be refunded?
    Canceled orders are refunded immediately by our team but it can take up to 5-7 business days to reflect in your account.
18. Can I cancel a replacement order if it’s delayed in transit?
    Orders once dispatched aren’t eligible for cancellation.
19. Can I return a product if it was a clearance item?
    No in this case there will be returns/refunds.
20. Can I cancel a refund request if I change my mind?
    Yes, in case the refund hasn’t been processed.
21. What if I received a product that doesn’t match the product description?
    Kindly contact our customer support. They will check and provide a solution and give you the necessary answers.
22. How do I request a refund for a product that was never delivered?
    Kindly reach out to the customer support team and they’ll get the issue resolved.
23. What if I received a different color of the product than what I ordered?
    We will replace the product with the correct one but the seal should be intact and the package should be in the original packaging and returned along with the invoice.
24. How do I initiate a return if the product arrived later than the estimated delivery date?
    In this case unfortunately we cannot provide a refund since courier delays aren’t in our control but these happen really rarely so you need not worry about it.
25. How do I initiate a return if I received a product that doesn’t fit my needs?
    Unfortunately in this case we cannot offer a replacement/refund. You can always talk you our experts before making the purchase so we can guide you in the right direction.
26. Can I return a product for a refund if it was opened but unused?
    No, we don’t accept returns/refunds once the seal of the product has been opened and the product is in proper working condition.